The short version
Hospitality first. Then property operations at growing real estate companies (June Homes, Anyplace, Local Business Partners). Most recently, AI Adoption Advisor at Vendoroo, where I worked directly with about sixty independent property management companies, helping them figure out which AI workflows would actually save them time and which were noise.
One Less Thing is what I built after seeing the same gap over and over: small business owners who knew AI could help them but had nobody who would sit down, scope a single workflow tightly enough to ship in a week, and build it in plain language they understood.
The path
- 2011 to 2019 Hospitality operations Service work at golf and country clubs. Learned that the difference between a great experience and a forgettable one is usually a small operational detail somebody bothered to nail.
- 2020 to 2021 Property Manager, June Homes Cleared over 2,000 maintenance tickets with a 2-hour emergency response standard. Saw the difference between a system that scales and one that runs on the manager's memory.
- 2021 to 2022 Vendor Manager, then Operations Manager, June Homes Cut operating expenses by 50% on the vendor side and another 15% as Ops Manager. Lifted resident NPS from -60 to +64 in seven months by changing how we communicated, not what we did.
- 2023 to 2024 Operations Manager, Anyplace Drove 116% portfolio growth, 50% faster unit launches, 75% fewer post-launch issues. Built the Airtable system that became the operating spine. My former boss still calls that the thing he remembers.
- 2024 to 2025 Customer Success Manager, Local Business Partners Managed 50+ accounts. Lifted retention by 80%, lifetime value by 35%, lead conversion by 25%. Discovered that "customer success" is just operations with a different name.
- 2025 to 2026 AI Adoption Advisor, Vendoroo Worked directly with 60 independent property management companies on agentic AI workflows. Saw exactly which workflows save time, which fall apart, and which never should have been built. That experience is what One Less Thing is built on.
- May 2026 to now Founder, One Less Thing Custom AI workflows for small businesses. One workflow, three workflows, or light ongoing support. No retainers.
How I think about this work
Most AI consulting promises transformation. I think that's the wrong frame for small business. You don't need a transformation. You need three or four annoying tasks taken off your plate so you can run your business instead of being run by it.
A workflow is not a strategy. It's a piece of plumbing. It does one thing, every time, without asking. The best one is the one you forget exists after the second week because it just runs.
What I won't do
I won't sell you a workflow you don't need. If we get on the discovery call and the answer is "you should hire a part-time bookkeeper, not buy automation," I'll say that.
I won't lock you in. Everything I build is yours. The Zapier account is yours. The Airtable base is yours. The prompts are yours. You can change them, take them, or hand them to someone else.
I won't oversell the technology. AI is a useful tool for specific tasks. It is not magic. The workflows I build are narrow on purpose because narrow workflows actually work.
The credentials version
For people who want the resume bullets:
- 15 years in operations work, starting in hospitality and moving through proptech
- Directly supported 60 independent property management companies on AI workflow adoption at Vendoroo
- Built and maintained the operating Airtable systems for two venture-backed real estate operators
- Bachelor's in Marketing, University of Rhode Island
- Currently using Claude Code, ChatGPT, Gemini, and Claude with Obsidian in daily work, including running a live ten-agent system for my own operations as a build-in-public exercise
Where I am
San Diego, California. Ocean Beach. The business runs from here. The workflow builds happen anywhere your business is.